We respect your privacy and are committed to protecting your personal data. This privacy notice informs you about how we look after your personal data, and tells you about your privacy rights and how the law protects you.
Where Voice & Script International Limited (we, us, our or VSI) collects information about you, or information that can be used by us or organisations that we work with, to find out about you, that information is known as “personal data”. In line with the law, this Website Privacy Notice explains what types of personal data we collect and hold about you and how we use and look after it when you:
VSI is part of a wider group of companies. You can find details of these companies on our website: www.vsi.tv.
If your interaction with VSI relates to situations where we are acting as a data processor of your personal data on behalf of VSI’s commissioning clients (such as third-party studios or other VSI Group companies), we may also share your personal data with those data controllers and they will be responsible for data protection compliance. This means their privacy notice will also apply to how they process your personal data.
This privacy notice does not apply to you:
This privacy notice also tells you about your privacy rights and how the law protects you.
The rules about personal data are complex. If you need help understanding anything in this privacy notice, please contact us at firstname.lastname@example.org or by using our full contact details below.
The simple version is this:
If you want to ask us to do any of these things, or you have any questions or concerns, you can contact us at email@example.com or by using our full contact details below. If you still have concerns, you can also contact the Information Commissioner’s Office (ICO). This is the organisation in charge of making sure that we do the right things with your personal data.
This privacy notice is addressed to individuals who visit the websites or social media pages that are operated by Voice & Script International Limited and to other individuals who may deal with us, including individuals at our Suppliers. In this privacy statement, we collectively refer to these categories of individuals as you.
This privacy notice does not apply to you if you visit our premises, are a Contractor or work for us as an employee or are applying to work for us in that way. In those cases, we have separate, more specific privacy notices that apply which are explained in more detail in Section 1 below.
Our privacy notice is split into hyper-linked sections so you can quickly go to a specific section. Alternatively, if you prefer, you can request a hard copy of this whole Website Privacy Notice by contacting us at firstname.lastname@example.org or by using our full contact details below.
You can check the meaning of some of the terms used in this privacy notice by using the Glossary in the final section.
(a) Purpose of this privacy notice
This privacy notice details how Voice & Script International Limited collects and processes your personal data when you:
This privacy notice does not apply to you If you work for us as an employee or are applying to work for us in that way. In that case, we will provide separate privacy notices that set out more details of our employment relationship with you.
This privacy notice is not intended for children and we do not knowingly collect data relating to children.
To ensure that you are fully aware of how and why we are using your data, it is important that you read this privacy notice, together with any other data protection or privacy notice that we may provide on specific occasions when we are collecting or processing personal data about you. This privacy notice supplements other such statements and privacy policies and is not intended to override them.
(b) Who we are
VSI is a limited company registered in England and Wales with registered company number 03195141, and whose registered head office is at 128-134 Cleveland Street, London, W1T 6AB.
This privacy notice is issued on behalf of VSI, where we are acting as a data “controller” under the applicable data protection legislation and will therefore be responsible for how your personal data is used.
VSIis part of a wider group of companies. You can find details of these companies by visiting our website.
If your interaction with us relates to:
(c) VSI’s contact details
If you have any questions about VSI’s Website Privacy Notice, including any requests to exercise your legal rights, or about VSI’s privacy practices, please contact the VSI Data Privacy Manager in the following ways:
Email address: email@example.com
Postal address: 128-134 Cleveland Street, London, W1T 6AB
Telephone number: +44 (0) 207 692 7700
You have the right to make a complaint about VSI at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so we would encourage you to contact us first to discuss them.
(d) Changes to the privacy notice and your duty to inform us of changes
We keep our privacy notice under regular review. This version was last updated on 7 December 2021. Historic versions can be obtained by contacting us.
Any changes that we make to this privacy notice in the future will be posted on this page and, where appropriate, communicated to you by email. Please check back frequently to see any updates or changes to our privacy notice.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
(e) Third-party links
Our sites may include links to third-party websites, social media platforms, plug-ins and applications for your convenience and information. Clicking these links or enabling those connections means that you may leave our sites and may allow third parties to collect or share data about you.
We do not control these third-party sites, social media platforms or apps. We are not responsible, or liable, for how they process your personal data or for their privacy notices. For example, they may send their own cookies to users, collect data or solicit personal data from you. When you leave our sites, we encourage you to read the privacy notice of every site, app and social media platform that you use or visit.
(a) Types of data
When you contact us through our sites or communicate with us, you may provide us with personal data about you.
Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer the following kinds of personal data about you:
We do not collect:
We also collect, use and share aggregated data, such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data, but is not considered personal data in law because this data will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users who access a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this privacy notice.
(b) If you fail to provide personal data
Where we need to collect personal data by law or under the terms of a contract with you, or we are processing your personal data to fulfil a request that you have made, and you fail to provide that data, we may not be able to perform or enter into the contract with or in relation to you, or may not be able to otherwise comply with requests made by you. In this case, we may have to cancel a particular service, but we will notify you if this is the case at the time.
We use different methods to collect data from and about you, including through:
We are a data “controller" under the applicable data protection legislation and will therefore decide how your personal data is used. This is called "processing data".
As a data controller we are required to have a legal basis to process personal data. Most commonly, we will process your personal data in the following circumstances:
To find out more about the types of lawful basis that the data controller will rely on to process your personal data under the applicable data protection legislation, see the Glossary below.
(a) Purposes for which we will use your personal data as a data controller
i. General purposes
The following table describes all the ways in which we plan to use your personal data, and which of the legal bases we rely on to do so where we act as a data “controller” under the applicable data protection legislation. Where appropriate, we have also identified what our legitimate interests are.
Generally, we will not rely on consent as a legal basis for processing your personal data. However, if we ever do, we will make you aware of this prior to such consent being given. You have the right to withdraw consent to marketing at any time by contacting us.
Note that we may process your personal data on more than one lawful basis depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal basis on which we are relying to process your personal data where more than one basis has been set out in the table below.
Type of data
Legal basis for processing (including the relevant legitimate interest basis where applicable)
To register you as an actual or potential customer/client, or representative of such an organisation, who VSI could provide services to
Necessary for our legitimate interests to hold and use data about different types of actual or potential customers/clients and contacts to enable VSI to develop our products and services, to grow and develop our business and to inform our marketing strategy generally
To register you as an actual or potential advisor, Supplier or representative of such an organisation, who could provide services to VSI other than as a Contractor where a separate Contractor Privacy Notice applies
Necessary for our legitimate interests to hold and use data about different types of actual or potential Suppliers and contacts to enable VSI to develop our products and services, to grow and develop our business and to inform our marketing strategy generally
To process your request and, where applicable, deliver services to you or process services from you including:
(a) Providing such services to you via email, postal address or otherwise
(b) Managing payments, fees and charges
(c) Collecting and recovering money owed to us
(a) To perform a contract we have with you or that we are about to enter into with you
(b) Necessary for our legitimate interests to recover debts due to us
To manage our relationship with you, which will include:
(a) Responding to an enquiry or complaint
(b) Notifying you about changes to our terms or privacy notice
(c) Asking you to supply a review, take a survey or provide other feedback
(a) To perform a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests to keep our records updated and to study how customers/clients use our products and services, or suppliers provide us with products or services
To administer and protect our business and our sites, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data
(a) Necessary for our legitimate interests for running our business, providing administration and IT services, for network security, to prevent fraud and in the context of a business reorganisation or Group restructuring exercise
(b) Necessary to comply with a legal obligation
To deliver relevant content and marketing to you, and measure or understand the effectiveness of the marketing that we provide
Necessary for our legitimate interests to study how actual or potential customers/clients use our products and services, to develop them, to grow our business and to inform our marketing strategy
To use data analytics to improve our products and services, our sites, our marketing and customer/client/ supplier relationships and experiences
Necessary for our legitimate interests to define types of customer/client/supplier for our products and services, to keep our sites and contacts database updated and relevant, to develop our business, and to inform our marketing strategy
ii. Automated decision-making
We do not make any decisions that could have a legal or other significant effect on you based solely on the automated processing of your personal data.
We hope that you enjoy and value our newsletter and our marketing material generally. We may send you this information by various means including email, text message, post or telephone. We respect your right to choose what marketing messages you receive and we will always try to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
We will get your express opt-in consent before we share your personal data with any company outside our group of companies for marketing purposes.
You can ask us to stop sending you marketing messages from us, as a controller, under the applicable data protection legislation at any time by selecting or deselecting the relevant boxes to adjust your marketing preferences. You can also do so by following the opt-out links on any marketing message that we email to you or by contacting us at any time.
v. Change of purpose
As a controller, we will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If you would like to understand more about any of our purposes, or you want us to explain how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
All of VSI’s contractors, suppliers and staff (including volunteers, agents, temporary workers and casual workers) who process your personal data on our behalf are subject to strict contractual requirements in relation to processing personal data.
We may share your personal data with the following parties for the purposes set out in the table in the previous section.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party processors to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.
Some of our internal third parties and external third parties may be based outside the United Kingdom (UK) or European Economic Area (EEA) so the processing of your personal data may involve a transfer of data outside the UK or EEA.
Whenever we transfer your personal data out of the UK or the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
(a) A transfer of your personal data to countries that the UK government or the European Commission have deemed to provide an adequate level of protection for personal data. For further details, see the information about adequacy decisions on the European Commission’s website and the UK ICO website. Currently, we transfer your personal data to the following jurisdictions on the basis of this safeguard:
i. Ireland: our email is hosted and our files are stored using Microsoft 365, which is a cloud service provider based in Ireland. Ireland is considered by the UK as having an adequate level of protection for your personal data.
(b) Where we use certain service providers, using specific contracts approved by the UK or by the European Commission that give personal data the same protection that it has in Europe. For further details, see the information about model contracts for the transfer of personal data to third countries on the European Commission’s website and the UK ICO website (model clauses). Currently, we transfer your personal data to the following jurisdictions on the basis of this safeguard:
i. Our Group companies that are based outside the UK or the EEA (see here for details of where our Group companies are located). We have an Intra-Group Data Transfer Agreement in place that contains the model clauses.
Please contact us if you would like further information about the specific mechanism that we use when we transfer your personal data out of the UK or the EEA.
Please note that we have no control over the routes that emails take, and even emails exchanged between two people in the UK could appear on equipment in countries outside the UK or the EEA, where they may not be protected by strong privacy or data protection laws and practices. You will probably not consider this an issue, but if you have any concerns, please raise them with us and we will make alternative arrangements.
We have a strong commitment to data security.
We have put appropriate security measures in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered, or disclosed.
In addition, we limit access to your personal data to employees, agents, contractors and other third parties who have a need-to-know basis. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We take appropriate steps to communicate with and train our staff regarding applicable data protection law.
We have put procedures in place to deal with any suspected personal data breach. We will notify you and any applicable regulator of a breach where we are legally required to do so.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to or via our website. Any transmission is at your own risk.
If you would like to know more about our data security measures, please contact us.
We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe that there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data; the potential risk of harm from unauthorised use or disclosure of your personal data; the purposes for which we process your personal data; and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Details of retention periods for different aspects of your personal data are available in our retention policy above.
In some circumstances, you can ask us to delete your data. See the following section for further information.
In some circumstances, we will anonymise your personal data, so it can no longer be associated with you, for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data which we process as a controller. These rights are subject to specific requirements and limitations set out in the applicable data protection legislation and are summarised below. See the Glossary below for more information about these rights.
If you wish to exercise any of the rights set out above, please contact us.
You also have the right to complain to the ICO about our processing or our response to your requests and objections. You can do this by visiting the ICO website or calling 0303 123 1113.
(b) No fee usually required
You will not have to pay a fee to access your personal data or to exercise any of the other rights. However, we may charge a reasonable fee, or refuse your request, if your request is clearly unfounded, repetitive or excessive.
(c) What we may need from you
We may need to request proportionate information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights. This is a security measure to ensure that personal data is not disclosed to someone who has no right to receive it. To speed up our response, we may also contact you to ask you for further information in relation to your request.
(d) Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally, if your request is particularly complex or you have made several requests, it could take us longer than a month. In this case, we will notify you and keep you updated.
(a) Lawful Basis
i. Legitimate interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best, most secure experience. We make sure that we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you unless we have your consent or are otherwise required or permitted to by law. You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us
ii. Performance of contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract
iii. Complying with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to
(b) Third Parties
i. Internal third parties are other companies in our Group, including those that are based outside the UK or the EEA (see here for details of where our Group companies are located), that provide various products and services to us in their capacity as a data processor under the applicable data protection legislation, such as internal IT and system administration services and leadership reporting
ii. External third parties are:
(c) Your Legal Rights
You have the right to:
You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your erasure request for specific legal reasons that will be notified to you, if applicable, at the time of your request