Jobs at VSI Warsaw

IT Support Engineer

Have you got a real passion for IT? Would you like a role where you can develop further? If you have answered yes, then we may just have the role for you.

We are looking for an IT Support Engineer to join our team. The IT Support department is built around strong processes and procedures, drawing on a strong operational background to ensure a consistently excellent service is delivered each and every time. As part of the wider IT department, you will provide IT support to our internal and external customer base. It is essential that any successful candidate has experience in this type of working environment.

This is a varied and interesting role where you will be responsible for delivering desktop support and other services across the business. You will be expected to deal with customers via email, chat, telephone and face to face, assisting the existing team in ensuring work coming into the team is actioned as quickly and efficiently as possible, maintaining our high service standards at all times. Work arrives into the team in a variety of ways and is then triaged and allocated to team members to work on to resolve. You will be expected to think on your feet and be willing to get involved in all tasks.

Please submit your CV in English.

Apply now

About the role:

Responding to queries via the helpdesk ticketing system or telephone
Assisting other employees, freelancers and customers, with troubleshooting, diagnosis and resolution of problems
Providing technical assistance when questions and problems arise
Ensuring that helpdesk tickets are kept up-to-date
Writing, editing, and publishing knowledge articles to support a federated approach
Resolving problems with networks and other computer systems, ideally at point of contact
Diagnosing system errors and helping to resolve them
Following up with employees to ensure full resolution of issues
Installing or changing software to fix issues
Remotely accessing staff computers at appropriate times to make changes and fix problems
Setting up new hardware for installation
Following and executing pre-defined technical implementation or testing plans
Logging of hardware into the asset management system
Asset tracking and management

Essential Skills and Experience

Strong computer skills including MS Office and Email (Outlook)
Working knowledge and experience of supporting windows 11
Experience in deploying laptops and desktops
Ability to work independently and solve problems, escalating where appropriate
Basic knowledge of Apple Mac, iPads and iPhones
Understanding of business networking infrastructure
Experience of Windows Server and Active Directory
Experience of supporting MS Office 365, OneDrive and SharePoint
Experience with remote support software
Understanding of virtualisation, preferably with some experience VMware ESXi
Understanding of ITIL principles (ideally ITIL foundation certified)

Desired Skills and Experience

Knowledge of entertainment media, other languages and a linguistic or creative background are a plus

How to Apply

If you are interested in the role, please send your up-to-date CV along with a covering letter to jobs@vsi.tv with the reference code #PL4832 in the subject line.

Due to the high number of applications for the position, we regret that we will only be able to respond to successful applicants.