Jobs at VSI São Paulo: Vox Mundi

Application Support Specialist

We are seeking an experienced and proactive Application Support Specialist to join our Global Technology Operations team. This role focuses on managing help desk tickets and providing technical support for key tools used across our operations—particularly OOONA (localization project management and integrated time-text tool platform) and Blue Lucy MAM (Media Asset Management system).

As part of our support function, you’ll ensure that users across the VSI network and external suppliers to our business receive timely and effective assistance, maintaining the smooth operation of essential applications in our media workflows.

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About the role:

Manage and resolve support tickets related to OOONA, Blue Lucy MAM, and other business-critical applications.
Serve as the first point of contact for internal teams and external suppliers needing technical assistance, filtering the queries and passing onto other teams as required
Troubleshoot and document software issues, escalating where necessary to internal developers or third-party vendors.
Collaborate closely with operations, production, and engineering teams to understand user needs and system behaviors.
Maintain and update internal documentation, support materials, and knowledge-based articles.
Assist in application configuration, testing, and deployment as part of updates or system rollouts.
Support with database maintenance
Provide user training and onboarding for new team members where needed.
Raise and track support tickets in third party application systems

Essential Skills and Experience

Valid work authorization in country of residence
Proficiency of English language for business
2+ years of experience in an application support, IT support, or service desk environment.
Familiarity with (or ability to learn quickly) subtitling/localization project management platforms like OOONA and/or media asset management systems such as Blue Lucy MAM.
Proficient in help desk tools (e.g., ManageEngine, Jira, Zendesk) and support workflows.
Strong troubleshooting abilities and attention to detail.
Effective communicator with excellent English language skills, both written and verbal.
Service-focused approach with the ability to prioritize and manage multiple requests efficiently.
A desire to learn and initiative to anticipate problems and find solutions

Desirable Skills:

Experience supporting media or broadcast workflows.
Understanding of the localization industry and/or project management
Basic knowledge of media file formats, subtitle standards, and asset metadata.
Understanding of structured data formats (XML, JSON) used in media systems.
Ability to document processes clearly and contribute to continuous service improvement.
Knowledge of additional modern languages

Why join VSI?

At VSI, you’ll be part of a passionate, and highly driven team that’s helping entertainment travel the world. This is your chance to work on iconic global content, develop deep client partnerships, and make your mark in a creative, collaborative, and fast-moving environment.

We offer the scope to grow your career while being supported by some of the best talent in the localisation industry.

How to Apply

If you are interested in the role, please submit your up-to-date CV via the link below with the reference number BR5536.

Due to the high number of applications for the position, we regret that we will only be able to respond to successful applicants.