About the role: 

• Become one of the SMEs (Subject-Matter Experts) for asset management and related automation processes that are introduced at VSI
• Work closely with the Group Studio and Systems Support Director, infrastructure, development, and production teams to help define, evaluate, design, and implement new processes and automation
• Contribute to the ongoing development of service delivery "best practice" to support continuous improvements, which reflect the needs of the users and clients across the group
• Troubleshoot issues for end users
• Provide first-class Tier 2 end user support and be an escalation point for Tier 1 (help desk)
• Train end users, and introduce new users to current and new processes following updates and changes
• Address and resolve help desk requests as assigned
• Document incidents, requests and problem-management information in line with required standards/SLAs, and ensure documentation of processes and staff knowledge bases are reviewed regularly; records, investigates, communicates, co-ordinates and resolves service incidents in line with agreed protocols and SLAs.
• Create a positive customer support experience and provide guidance regarding good customer technical support, and influence peers in following best practice
• Maintain and protect confidentiality regarding all aspects of systems and network infrastructure that is supported in line with VSI internal security processes and procedures

About you:

• Degree in Computer Science, or comparable experience working in asset management systems support
• Relevant industry experience with media asset management, automation, transcoding, and QC systems at a technical and code level.
• High level skills in SQL, C#, API REST integration and JavaScript coding
• Practical experience of Unix, Windows, and Apple operating systems, and cloud environments in the media industry.
• Experience in working with complex IT systems, in a fast-paced, high-pressure environment
• Capacity to read and decipher materials and documents with the ability to recognise and extract critical data and information
• Knowledge of working with a help desk ticketing system
• A strong communicator (written and verbal) and confident working with various internal and external stakeholders, and act professionally at all times
• A strong work ethic, strong organisational skill, and meticulous attention to detail
• Ability to adhere to deadlines and execute on multiple assignments, from beginning to end, with accountability for the results
• Interest in working with a diverse user population, for a global company

What we have to offer 

• Enrolment to company salary sacrifice pension scheme
• Discounted gym membership
• Private medical insurance
• Cycle-to-work scheme
• 25 days’ holiday allowance plus public holidays
• Regular social activities
• Regular yoga classes and other well-being activities

Interested in working at VSI?

If you are interested in this role, please send your up-to-date CV along with a covering letter to jobs@vsi.tv.

Due to the high number of applications for the position, we regret we will only be able to respond to successful applicants.