Jobs at VSI London

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Media Operator

As we enter a new and exciting stage in the history of VSI, we look to the future, the opportunities ahead and how we can best serve current and future clients to remain at the forefront of the localisation industry. To help us move forward, we are undertaking an internal restructuring to allow us to properly separate media management and shipping from our usual internal workflows, in order to achieve TPN certification and work more efficiently. To that end, we are building a new Media Services division.

Working closely with the technical services (VT) and quality control functions, this will be a key department, dedicated to getting the right assets in and the right format out to suppliers and customers, on time and having undergone strict quality control.

We are looking for enthusiastic, technically minded, detail‑oriented individuals to join this brand‑new team as Media Operators. If you have an eye for detail, experience of localisation workflows, a hunger to learn new skills and you enjoy working in a fast-paced environment, please send us your CV. We would love to hear what you can bring to the team.

Media Operators will report to the Media Services Manager and will be responsible for trafficking digital assets between internal VSI stakeholders and external parties, including suppliers and clients. They are key to ensuring that the movement of media takes place within strict security parameters during its life cycle.

VSI has strict protocols for file transfer and storage, and Media Operators are at the forefront of these directives. They ensure compliance with TPN and other security policies and protect the highly valuable intellectual property of our clients.

This role is crucial to VSI’s ability to meet our agreed-upon service level agreements and deadlines, as well as to serve our clients to the highest standards. Safety, speed and accuracy must all be balanced when controlling the movement of data across our digital ecosystem.

The suitable candidate will be required to work an 8.5 hour shift pattern (with 1 hour lunch) between the hours of 08:00 and 21:00, so flexibility is a must.


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About the role: 

  • Downloading/uploading content to and from clients, suppliers and VSI staff
  • Managing delivery schedules and trackers across multiple systems and accounts
  • Assessing the integrity of files, from source to final deliverable
  • Ensuring security guidelines are always followed and content is protected
  • Tech checking and asset validation, so they adhere to client specifications
  • Keeping internal documents and databases updated throughout the assets’ life cycle
  • Communicating clearly and expediently with multiple internal stakeholders
  • Escalating technical and operational issues via the right channels without delay
  • Safeguarding data through abiding by all safety protocols and best practices
  • Supporting other VSI teams and working on ad-hoc projects when required
  • Following department workflows accurately and suggesting improvements as needed
  • Maintaining an exceptional level of service and offering solutions when problems arise
  • Archiving assets as per company or client rules, including general systems housekeeping
  • Communicating queries or missing materials that are required for a task
  • Operating various asset and workflow management tools, as well as bespoke software

About you:

  • Knowledge of digital delivery methods, workflows and industry best practices
  • Strong work ethic and ability to organise and prioritise fluctuating workloads
  • Background in subtitle creation and translation, and knowledge of formats and codecs
  • Advanced Microsoft Excel and Microsoft Word skills
  • Excellent organisational, time management and planning skills
  • Excellent verbal and written communication skills, as well as relationship-building skills
  • Excellent problem-solving skills and numeracy
  • Orientation towards results, with strong attention to detail and accuracy
  • ‘Can do’ attitude, an approachable team player willing to learn new skills
  • Willingness to challenge the status quo and make suggestions on how we can continue to improve our service to clients

Desired Skills and Experience

  • An understanding and interest in languages (the ability to speak another language would be useful, but is not essential)

What we have to offer 

  • Discounted gym membership
  • Private medical insurance 
  • Cycle-to-work scheme 
  • Travel card loan  
  • 22 days holiday allowance plus public holidays  
  • Regular social and well-being activities 

 

Interested in working at VSI?

If you are interested in this role, please send your up-to-date CV along with a covering letter to jobs@vsi.tv.

Due to the high number of applications for the position, we regret we will only be able to respond to successful applicants.

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